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Profile
Solutions-oriented Technology Professional with experience
in upgrading, integrating, testing,
documentation, troubleshooting, and supporting various devices and applications.
Proven ability
to integrate the business value of innovation and technology to realize
organizational goals and
objectives. Talent for identifying issues in initial stages and executing
quick resolutions.
| • 20 years of management and hands on background working in IT infrastructure. • Experience in small, medium and large companies, including Fortune 100. • Excellent communication and people skills. |
• Extensive troubleshooting skills. • Extraordinary Customer Service abilities. • Experience with multiple platforms in a mixed environment. |
Employment History
| 11/08 to Present |
Senior Network Operations Center Engineer
III, FIS 1401 NW 136th Street, Sunrise, FL 33323 Team lead, provides technical support, maintenance, monitoring and reporting in a technology diverse production server environment. This environment includes redundant Microsoft SQL servers locally and in Arizona, batch jobs scheduled through Tidal Enterprise Server, batch servers running Microsoft Server 2003, and FEP and FEPCOM servers running Linux and Windows Operating Systems. RDP is used to interact with various Windows based systems for troubleshooting and maintenance. Maintains the job scheduling system and new/improved work procedures; tests programs, systems, and/or hardware/software changes and efficiency; responds to processing problems and client requests; maintains the Client/Server Disaster Recovery documentation as needed. |
| 6/08 to 7/08 |
IT Manager, The Tire
Choice |
| 10/02 to 1/08 |
Senior Facilities Systems Engineer, Motorola 8000 West Sunrise Boulevard, Plantation, FL 33322 Supported a thirty person Facilities Department in a Windows XP environment with large format HP plotters and multifunction printer/copier/fax. Responsible for 68 conference rooms including repair, maintenance and upgrade of audio-visual equipment including LCD projectors, various input sources, as well as system automation. Provided support and training for end users of the various conference rooms. Coordinated conference room and event preparations. Managed building automation, monitoring and reporting systems for the 1 million square foot Motorola facility in Plantation, FL. Duties included streamlining HI Solutions automatic lighting control system for energy efficiency and occupant needs, monitoring FPL power feeds to the facility and energy usage via Power Logic. Also responsible for maintenance, repair and upgrade of the Intellex DVR video security systems and DSX card key access systems. Provided management services for the iDEN radio and Skytel 2 way pager fleet. |
| 4/02 to 10/02 |
Information Technology Manager, Paradigm
Properties 220 North Main Street, Gainesville, FL 32601 Led a small IT department supporting 180 team members on Macs at 20 sites. Maintained a small server rack including Microsoft SQL, Windows 2000, and Solaris servers. Rebuilt the company website consisting of approximately 2400 pages. Researched and implemented suitable Ethernet enabled power protection for the servers. Implemented network monitoring of the servers and WAN connections, including email and pager notification of disruptions. Set up a database help desk ticketing system. |
| 5/01 to 7/01 |
Information Services Manager, Interactive
Staffing Fort Lauderdale, FL Provided support to Mac users. Designed database, network fax and campaign solution. Designed a central data store and backup solution. Designed network infrastructure and internet interface |
| 5/97 to 4/01 |
Systems Engineer II, Motorola 8000 West Sunrise Boulevard, Plantation, FL 33322 Provided Windows NT, 2000 and Macintosh support for 4000+ associates at MotorolaÕs facility in Plantation, Florida. Responsibilities included answering help desk calls and emails, using the help desk software, Remedy ARS and preparing and presenting weekly metrics data. New system installs, system downs, and second level support on Macs and PCs. Other duties included Unix, NT and Exchange account creation, network infrastructure support and backup recovery tasks using Netbackup. Involved in network projects, maintenance of departmental web pages, testing new concepts and products. Was responsible for department communications infrastructure including radios and pagers. Managed the Macintosh Support team of four during the last year of its existence (1999). Continued as the head of informal Mac support until leaving Motorola. An integral part of the Year 2000 rollover team and a substantial member of the MSMail to Exchange Migration team. |
| 12/96 to 4/97 |
Network/Systems Engineer, First
Performance Corp. 4901 NW 17th Way # 201, Ft. Lauderdale, FL 33309 Managed NT 4 file server and backups. Set up and managed Exchange server. Provided support for PC clients. Maintained PCs and various peripheral devices. Managed EIS System 7000 predictive dialer. Pre and post processed daily campaigns. Scripted daily download procedure. Provided support for terminal users. |
| 3/96 to 12/96 |
Manager of Information Technologies, Roasters
Corporation Ft. Lauderdale, FL Managed one local and two remote Netware servers and their backups. Managed one local and two remote MSMail servers. Managed SQL server running on DEC Alpha under NT 4. Provided support for 100+ local and remote users. Maintained PCs and various peripheral devices. Maintained and repaired phone and voice mail systems. Planned systems and network upgrades and additions. Planned and implemented intranet and Internet strategies and servers. |
| 6/95 to 10/95 |
Director of Computer Operations, International
Fine Arts College 1501 Biscayne Boulevard, Miami, FL 33132 Maintained 70+ Macs, PCs and various peripheral devices. Provided support for teachers and students. Planned system and network upgrades and additions. Assisted instructors. |
| 10/94 to 1/95 |
Field Systems Engineer, ComputerLand Ft. Lauderdale, FL Installed and set up client hardware. Troubleshot and repaired malfunctioning client hardware, software and networks. Recommended upgrades and new purchases to clients based on needs. |
| 7/93 to 10/94 |
Systems Manager, Avanti
Press Miami, FL Managed central file server and backups. Provided support for 30+ Mac users. Tested and installed new and upgraded software. Tested new products and procedures and made recommendations to management. Repaired Macs, PCs and various output devices. |
| 4/93 to 7/93 |
Mac Artist, Avanti Press Miami, FL Electronic pre-press assembly of copy and photos in Quark Xpress. Corrections and restructures under Art Director supervision. Assembled a 2.4 Gb TIFF library using Aldus Fetch. |
Accomplishments
| Motorola • Saved over $31,000 on outside AV support in 2007. • Saved $40,000 on digital signage project. • Rebuilt the on-site Weather Station and associated web page. • Facilitated department training meetings and created new and enhanced materials. • Executed in house repairs of AV equipment. |
Paradigm Properties • Consolidated server infrastructure. • Migrated mail server to a modern server. • Instituted LAN and WAN monitoring. • Overhauled the company website. • Implemented proper troubleshooting and repair procedures. • Created a help desk trouble ticket database. |
| Motorola • Redesigned the Networks Group’s website. • Prepared and presented Call Center metrics data weekly. • Returned Network Health package to operational status. • Executed core functions in the Microsoft Mail to Exchange migration. • Integral part of the Motorola Y2K Rollover team. • Developed FileMaker Pro database for tracking department assets. • Worked on 802.11 Wireless pilot project. |
Certifications
 |
Education
| 4/10 | Joomla! Fast Track LVS Online.com |
| 1/08 | Configuration of Crestron Systems Crestron, Fort Lauderdale, Florida |
| 1/08 | Essentials of Crestron Programming Crestron, Fort Lauderdale, Florida |
| 3/04 | HI Solutions Course HI Solutions, Kennesaw, Georgia |
| 7/02 | Yardi Administrator Course Yardi, Inc, Santa Barbara, California |
| 1/01 | Cisco CCNA Boot Camp Course Productivity Point, Sunrise, Florida |
| 1/00 | Microsoft Windows 2000 Administrator Course Productivity Point, Sunrise, Florida |
| 8/99 | Microsoft SMS Course Productivity Point, Sunrise, Florida |
| 4/99 | Microsoft Windows NT Administrator Course Productivity Point, Sunrise, Florida |
| 7/98 | Microsoft Exchange Administrator Course Productivity Point, Sunrise, Florida |
| 10/91 to 1/92 |
Computer Technician Course CDI, Minneapolis, Minnesota |
| 9/88 to 6/91 |
Chemistry/Computer Science Major Clarke College, Dubuque, Iowa |